FTC Sues JustAnswer for Deceiving Consumers into Enrolling in a Costly Recurring Monthly Subscription

13 January 2026

Agency alleges question-and-answer service falsely claims consumers can get access to experts for a small one-time fee when in reality JustAnswer actually signs every consumer up for a recurring subscription

The Federal Trade Commission today sued JustAnswer LLC and its CEO, alleging the online question-and-answer service deceives people seeking expert advice into enrolling in a monthly recurring subscription without obtaining consumers’ affirmative consent.View Press Release